• This product will be sold at “hololive production OFFICIAL SHOP“.
• Prices listed include tax.
• Prices and designs may be changed or canceled without prior notice.
• No returns or exchanges can be made with the exception of defective items. If you have received a defective item, please contact the vendor via the inquiry section of the item page.
• At the commencement of sales, access to the aforementioned websites may be impeded due to server traffic congestion.
• Any changes to or announcements regarding items and sales will be posted on the concert website and official X (Twitter) accounts.
• Products may go on resale at a later date.

Online Purchases

*Please review the following information before you consider making a purchase.

Sales Period

10 PM, September 15th, 2024 – 6 PM, October 7th, 2024 (JST)

hololive production OFFICIAL SHOP Shipping Period

Starts shipping from mid-November
*Note that the date of delivery may vary depending on the customer’s receipt status.

Precautions

• If you would like to have your order shipped earlier, please purchase concert merch in a separate order.
  * Shipping fees will be incurred for each order. Please note that shipping fees cannot be combined with other orders.
• Concert merch is limited in number and sales will end once stock has run out.
• Please review the following information for hololive production OFFICIAL SHOP customers residing in areas eligible for international shipping and wish to buy concert merch.

Delivery and Receipt

The delivery carrier is DHL.
Please note that international shipments may take longer to arrive than domestic shipments. For reference, shipments to the U.S. generally arrive in approximately 3 business days.
Please abide by the rules and regulations for the receiving area. Once orders have been placed, DHL will contact you and ask you to provide any necessary customer information.
COVER Corporation and its vendors will not be held responsible in the event that you do not receive your items prior to the date of the concert. In such cases, orders cannot be canceled or refunded.

Defects

Should a customer receive a defective item, COVER Corporation and its vendors may not be able to guarantee delivery of the replacement before the concert date due to international shipping.
*For additional precautions, please read carefully the “Legal Information and Notices required by the Act on Specified Commercial Transactions” of this store.