• This product will be sold at “hololive production OFFICIAL SHOP” and “Geek Jack“.
• Prices and designs may be changed or canceled without prior notice.
• No returns or exchanges can be made with the exception of defective items. If you have received a defective item, please contact the vendor via the inquiry section of the item page.
• At the commencement of sales, access to the aforementioned websites may be impeded due to server traffic congestion.
• Any changes to or announcements regarding items and sales will be posted on the concert website and official X (Twitter) accounts.
• Products may go on resale at a later date.

Online Purchases

*Please review the following information before you consider making a purchase.

Sales Period

1st Period: 10 PM, September 15th, 2024 – 6 PM, October 7th, 2024 (JST)
2nd Period: 10 PM, October 25th, 2024 – 6 PM, November 11th, 2024 (JST)

*Update as of October 25th
Made-to-order items will start during the 2nd Period.

hololive production OFFICIAL SHOP Shipping Period

1st Period
Starts shipping from mid-November 2024.
2nd Period
Estimated around late February 2025 and late March 2025.

*Note that the date of delivery may vary depending on the customer’s receipt status.

Geek Jack Shipping Period

Estimated around late February 2025 and late March 2025.

Precautions

• Please review the following information for hololive production OFFICIAL SHOP customers residing in areas eligible for international shipping and wish to buy concert merch.

Delivery and Receipt

The delivery carrier is DHL.
Please note that international shipments may take longer to arrive than domestic shipments. For reference, shipments to the U.S. generally arrive in approximately 3 business days.
Please abide by the rules and regulations for the receiving area. Once orders have been placed, DHL will contact you and ask you to provide any necessary customer information.
COVER Corporation and its vendors will not be held responsible in the event that you do not receive your items prior to the date of the concert. In such cases, orders cannot be canceled or refunded.

Defects

Should a customer receive a defective item, COVER Corporation and its vendors may not be able to guarantee delivery of the replacement before the concert date due to international shipping.
*For additional precautions, please read carefully the “Legal Information and Notices required by the Act on Specified Commercial Transactions” of this store.